Reparatur Outsourcing for Consumer Electronics
Is your company looking for an experienced after sales service partner? We are a digital repair company that specialises in supporting the complete after sales cycle (service) for consumer electronics. We support you with the service/repair (RMA) of your devices, so that you can concentrate on your daily business.
Refixo E-Repair Fulfilment offers you a comprehensive service portfolio, providing all services from a single source.
High quality repair processing to industry standards
Record, document and manage repairs
Ensure internal and external information flow
Spare parts, tools, packaging and waste management
Management of shipping and logistics processes
Technical support for customers and partners
Our integrated quality data management provides a complete overview of all test, inspection and repair procedures in the development process. It enables quality data to be correlated with other production and process data, providing new insights for process optimisation. Dynamic control of the processes used also ensures more effective and cost-efficient test strategies. This enables us to adapt quickly to new technologies, products or our partners requirements. Our quality data management is based on our own Repaircloud software, which we also sell to other service providers.
Our long-term partners (including well-known companies such as Grover, Cyberport, Euronics) appreciate the quality and flexibility of our work, as well as our ability to respond quickly and purposefully to our partners wishes and new challenges. This includes the development or adaptation of optimal technical and procedural solutions. In addition, we attach great importance to the thorough qualification of our employees and guarantee access to a network of qualified partners.
We are constantly expanding our range of repairs. If the category of equipment you require is not included, you can still request it.
Repairs that have been carried out are documented without gaps. Damage is recorded and assigned to the models together with the serial number. This makes it possible to identify weak points in individual units. This valuable information enables manufacturers to effectively remedy the weak points. Finally, thorough quality checks with test runs are carried out. We also ensure that the components are packed and transported safely to the customer.
Please let us know your plans by email so that we can prepare accordingly. Once we have processed your enquiry, we will contact you with 2 suggested dates for a telephone call to discuss your specific questions.
Contact is made via e-mail: firstname.lastname@example.org