Consumer Electronics Repair Fulfillment
Reparatur Outsourcing for Consumer Electronics
Is your company looking for an experienced after sales service partner? We are a digital repair company that specialises in supporting the complete after sales cycle (service) for consumer electronics. We support you with the service/repair (RMA) of your devices, so that you can concentrate on your daily business.
Refixo E-Repair Fulfilment offers you a comprehensive service portfolio, providing all services from a single source.
Focal points
Repair Handling
High quality repair processing to industry standards
Data acquisition
Record, document and manage repairs
Warranty
Ensure internal and external information flow
Management
Spare parts, tools, packaging and waste management
Logistics
Management of shipping and logistics processes
Support
Technical support for customers and partners
Our integrated quality data management provides a complete overview of all test, inspection and repair procedures in the development process. It enables quality data to be correlated with other production and process data, providing new insights for process optimisation. Dynamic control of the processes used also ensures more effective and cost-efficient test strategies. This enables us to adapt quickly to new technologies, products or our partners requirements. Our quality data management is based on our own Repaircloud software, which we also sell to other service providers.
Our long-term partners (including well-known companies such as Grover, Cyberport, Euronics) appreciate the quality and flexibility of our work, as well as our ability to respond quickly and purposefully to our partners wishes and new challenges. This includes the development or adaptation of optimal technical and procedural solutions. In addition, we attach great importance to the thorough qualification of our employees and guarantee access to a network of qualified partners.
Available repairs
- Video projector
- Drone
- Notebook
- Robot vacuum cleaner
- Smartphones
- Game console
- Tablet
- VR-Headsets
- Digital camera
- Lens & Objectiv
- E-Scooter
- Gimbal
- Record Player
We are constantly expanding our range of repairs. If the category of equipment you require is not included, you can still request it.
We offer our partners
- Online or offline repair bookings
- Possibility to send in equipment from all over Europe
- Express repairs at the branches
- Equipment checks and cost estimate on request
- Professional repairs by trained specialist personnel
- Fair price-performance ratio, repair service at a fair fixed price
We guarantee dealers and manufacturers
- Professional and optimised structures that have been in place for many years
- Experience in dealing with partners such as manufacturers and dealers with different requirement profiles and order volumes
- Expertise in setting up and expanding in-house and external workshops or repair capacities
- A very large, well-maintained and tested network of technicians, workshops, retailers and suppliers with high stability and resilience
- Optimised, flexibly adaptable processes
- Flexible IT system developed in-house (Repaircloud 2.0) as the basis for repair logistics and quality assurance. (Key performance indicators and reports on the repair process that can be called up at any time: transparent and complete documentation, implemented warranty management, error descriptions including chronological documentation of the process steps and procedures)
- Customer management and administration of warranty claims or services
- Collection of Big Data (statistics) on models and damages linked to serial numbers/li>
- Compliance with current data protection regulations; trustworthy, DSGVO-compliant handling of sensitive data
- Proper and standardised waste disposal
Repairs that have been carried out are documented without gaps. Damage is recorded and assigned to the models together with the serial number. This makes it possible to identify weak points in individual units. This valuable information enables manufacturers to effectively remedy the weak points. Finally, thorough quality checks with test runs are carried out. We also ensure that the components are packed and transported safely to the customer.
Fragen & Antworten
Please let us know your plans by email so that we can prepare accordingly. Once we have processed your enquiry, we will contact you with 2 suggested dates for a telephone call to discuss your specific questions.
Contact is made via e-mail: aftersales@fluxrepair.de
- Where is your company located?
- Where (city/country) do you plan to offer our service?
- When do you plan to offer the service?
- For which equipment do you need the service?
- What is the quantity of equipment to be serviced (start phase) and (end phase)?
- What services are required?
- What is your budget for the services required?